Questions
FAQ for Swiss field IT buyers
Straight answers on entity, cities, languages, and dispatch. For a ticket, use contact.
Are you a Swiss company?
Simaks is SIMAKS IT SOLUTION LTD, registered in England and Wales. Switzerland is our primary field market. We dispatch into Swiss sites under UK GDPR and respect the Swiss nFADP when we handle personal data from CH.
Which Swiss cities do you cover?
Zurich, Geneva, Basel, Bern, Lausanne, Zug, Lugano, and St. Gallen are primary. Other cantons and Liechtenstein sites are covered on request.
What languages do engineers speak?
English plus the local floor language: German in Deutschschweiz, French in Romandie, Italian in Ticino when staffed.
How fast is dispatch in Switzerland?
Critical work in Zurich and Geneva is typically under four hours after access and parts are confirmed. Nationwide timing depends on the site and the SLA you buy.
Do you work in Equinix, Digital Realty, Green, or Swisscom rooms?
We work the facility that is on your ticket when you can get us on the access list. We do not claim an exclusive partnership with any operator.
What is the difference between Smart Hands and break/fix?
Smart Hands is usually colo or cage work following a MOP. Break/fix is hardware diagnosis and swap at branches, offices, or rooms — often with parts and RMA flows.
Can MSPs use Simaks white-label?
Yes. A large share of work is partner-of-record. See the MSP industry page and contact the desk for retainer terms.
Do you cover Lugano and St. Gallen?
Yes. Lugano (Ticino) and St. Gallen are primary metros alongside Zurich, Geneva, Basel, Bern, Lausanne, and Zug.