01
You send the room
City, site type, urgency, access rule, and what must be true when we leave. A form or an email to the desk is enough.
Process
How a Swiss ticket actually runs
Five steps. No portal theatre. The point is a cleared engineer in the room and a record you can keep.
02
We scope before we travel
Parts, badges, language, and the window. If the facility will not let us in, we say so before anyone bills a kilometre.
03
An engineer is assigned
Nearest qualified person, not a random roster. Zurich, Geneva, and Basel are staffed as home metros.
04
Work follows your MOP
Vendor-neutral hands. Your change ticket, your bridge, your photos. We do not invent a hardware standard.
05
You get a close
Notes, serials, and evidence in the language your NOC reads. The next visit starts from a known state.
What we need from you
- Site address or colo name, plus the access list rule
- Window and time zone (CET / CEST)
- Floor language: German, French, Italian, or English
- Parts on site or an RMA to meet
- Who is on the bridge
SLAs we will put in writing
Critical work in Zurich and Geneva is typically under four hours after access and parts are confirmed. Other cantons are quoted from the postcode. “Nationwide four hours” is not a sentence we use. See coverage and the Zurich page for metro detail.