Break/fix is how most Swiss tickets start: a disk, a PSU, a failed AP, a POS drawer that will not open before the branch does. Simaks sends the nearest engineer who can actually close that class of work.
We work your RMA flow or ours. If parts are already on site, we meet them. If not, we plan the swap around your SLA, not a best-effort visit.
What we do on site
- Server and storage FRU
- Network device replacement
- Desktop, laptop, and dock swaps
- Printer and POS hardware
- Preventive maintenance
- Spare-pool handling
- Photo proof of the swap
- Ticket close to your PSA
Why this matters in Switzerland
Swiss SLAs are written tightly. We quote close times you can put in a contract for Zurich and Geneva metros, with nationwide cover behind them.
Questions
How fast is break/fix in Zurich?
Critical metro tickets are typically under four hours once parts and access are confirmed. Exact SLA depends on the agreement.