Explainer
Remote Hands vs Smart Hands in Swiss colo
Same cage. Different ticket depth. Write the one your MOP actually needs.
In Swiss colo, “Remote Hands” usually means a light, escorted or unescorted task: a loop, a photograph, a reseat, a courier meet. “Smart Hands” usually means a longer method of procedure — rack work, FRU swap, dress, labelling — while your NOC stays on the bridge.
When Remote Hands is enough
- Visual check and photos
- Console cable or loopback
- Power cycle with clear instructions
- Media or drive handoff at the dock
When you need Smart Hands
- Rack & stack or rail kits
- Line-card or disk FRU with verification
- Cross-connect dress and as-builts
- Multi-step change under a formal MOP
Switzerland-specific
Access lists and visitor windows are non-negotiable in Zurich and Geneva. Language at reception may be German or French even when the bridge is English. Start from our Smart Hands service or the buyer guide.